What is Responsible Gaming?

Responsible gaming means gambling in a way that is fun, safe, and within your means. It involves:

• Setting limits on time and money spent gambling
• Never gambling more than you can afford to lose
• Understanding that gambling is entertainment, not an investment
• Taking regular breaks from gambling activities
• Seeking help if gambling becomes problematic

Warning Signs of Problem Gambling

Be aware of these potential warning signs:

• Spending more time or money gambling than intended
• Chasing losses with bigger bets
• Gambling to escape problems or negative emotions
• Lying about gambling activities to family or friends
• Neglecting work, family, or other responsibilities
• Borrowing money to gamble
• Feeling anxious or irritable when not gambling

Setting Personal Limits

We encourage all players to set personal limits before they start gambling:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Loss Limits: Decide how much you can afford to lose
• Time Limits: Set specific time periods for gambling sessions
• Bet Limits: Control the maximum amount you can wager

Remember: limits can be decreased immediately but increases require a 24-hour cooling-off period.

Self-Exclusion Options

If you need to take a break from gambling, we offer several self-exclusion options:

• Temporary Exclusion: Block access for 24 hours to 6 months
• Permanent Exclusion: Permanently close your account
• GAMSTOP: UK-wide self-exclusion scheme covering all licensed operators

During exclusion periods, you will not be able to access your account or receive promotional materials.

Reality Checks and Session Reminders

We provide tools to help you stay aware of your gambling activity:

• Pop-up reminders showing how long you've been playing
• Spending summaries and account statements
• Win/loss tracking over different time periods
• Regular account activity reports

Support for Family and Friends

Problem gambling affects not just the individual but also their loved ones:

• Family members can request account restrictions
• Support resources are available for affected families
• Confidential helplines provide guidance for concerned relatives
• Educational materials help families understand gambling problems

Professional Help and Support

If you're concerned about your gambling, professional help is available:

• BeGambleAware: www.begambleaware.org - Free advice and support
• GamCare: www.gamcare.org.uk - Counselling and support services
• Gambling Therapy: www.gamblingtherapy.org - Online support community
• National Gambling Helpline: 0808 8020 133 (free and confidential)

Underage Gambling Prevention

We have strict measures to prevent underage gambling:

• Age verification required before account activation
• Regular monitoring and verification processes
• Educational resources about gambling risks for young people
• Parental controls and family protection measures

Financial Protection

Your funds are protected through:

• Segregated customer accounts separate from company funds
• Regular audits by independent third parties
• Secure payment processing with trusted providers
• Clear withdrawal policies and procedures

Staff Training and Awareness

Our team is trained to:

• Identify signs of problem gambling behaviour
• Provide appropriate support and resources
• Handle sensitive situations with care and confidentiality
• Refer customers to professional help when needed

Regular Reviews and Improvements

We continuously review and improve our responsible gaming measures:

• Regular assessment of player protection tools
• Feedback collection from players and support organisations
• Implementation of new technologies and best practices
• Compliance with evolving regulatory requirements

Getting Help

If you need immediate support or want to discuss your gambling:

Contact our Responsible Gaming Team: responsible@ukgamblingoffersguide.com

National Gambling Helpline: 0808 8020 133 (24/7, free and confidential)

Samaritans: 116 123 (free emotional support)

Remember: seeking help is a sign of strength, not weakness. Support is available, and recovery is possible.